Service desk · Field service · AMC
Service, made strong.
Tickets, field engineers and AMC contracts in one place. Servaleo helps IT teams and service providers fix issues faster, keep every SLA, and show customers exactly what was done.
One platform
Everything your service team does, in one place
Stop juggling email, Excel sheets and WhatsApp groups. Servaleo connects the desk, the engineers on the road and the contracts behind them.
Service desk
Every request from email, portal or phone becomes a ticket with the right priority, owner and SLA timer.
- Email-to-ticket with Microsoft 365
- SLA timers and escalations
- Service catalog with approvals Coming soon
Field service
Schedule engineers, send them the job on their phone, and close it with an OTP from the customer.
- Job scheduling and routing
- Photos, notes and signatures on site
- OTP-verified closure
AMC management
Turn every contract into planned visits and checklists, so no preventive maintenance is ever missed.
- Visits planned for the whole year
- Maintenance checklists with senior sign-off
- AMC tracking per site and asset
Why teams switch
From scattered to in control
Without Servaleo
- Requests lost across email, calls and WhatsApp groups
- No one knows which SLA is about to be missed
- AMC visits tracked in Excel and forgotten
- Engineers call the office to ask for the next job
- Customers ring repeatedly for updates
- Month-end reports take days to put together
With Servaleo
- Every request becomes a ticket with an owner and a timer
- Warnings before an SLA is breached, escalation when it is
- The whole year of AMC visits planned from the contract
- Engineers see their day, the site and the asset on their phone
- Customers follow progress in their own portal
- SLA and AMC reports ready at any moment
Product tour
A closer look at Servaleo
Six parts of one product, sharing the same customers, sites, assets and history.
1 · Service desk
Every request, owned and on time
Emails to your support mailbox, portal requests and phone calls all land in one queue, with the right priority, team and SLA timer.
- Email-to-ticket with Microsoft 365; replies threaded back
- Least-busy agent assigned automatically
- Response and resolution timers per priority and contract
- Escalation at 50, 75 and 100% of the SLA
- Bulk updates, customer and site on every ticket
Switch down at Pune plant · Bluewave LogisticsP118 min
Outlook keeps asking for password · Sunrise TradersP22 h left
Printer offline, accounts · Bluewave LogisticsP3On track
Access to Projects 2026 folder · Sunrise TradersP3Approval
2 · Field service
Engineers who always know the next job
Plan the day on a schedule board and send each job to the engineer's phone, with the address, the asset and its history.
- Schedule by engineer and day
- Photos, notes and parts used, captured on site
- The customer gives a one-time code to confirm the work is done
- Manager override with a written reason when the customer cannot be reached
3 · AMC & preventive maintenance
Contracts that plan themselves
Set each site's contract once. Servaleo creates the year's visits, the checklists for each asset type and the reminders.
- Visit frequency per site, generated for the whole year
- Maintenance checklists with photos
- Senior engineer approval before a visit counts as done
- Overdue visits flagged and rescheduled in one click
4 · Assets & endpoints
Know every device you look after
Each laptop, switch, printer and UPS with its site, user, warranty and every ticket and visit against it.
- Asset register with issue, return and history
- Import from Excel or CSV
- Servaleo agent for Windows: inventory, health and alerts Coming soon
- Patching, software deployment and remote support Coming soon
5 · Customer portal
Customers see progress without calling
Every customer company gets its own portal: raise tickets, follow them, approve requests and see their assets and visits. Only their own data, always.
- Raise and track tickets
- Approve or reject requests
- Next AMC visit and asset list
- Rate the service when a ticket closes
Engineer on the way · ETA 11:40In progress
6 · Reports
Proof of service, every month
SLA performance, workload by engineer, AMC completion and satisfaction: ready to share with management and with each customer.
- Ready-made reports and CSV export
- Scheduled email reports and PDF/Excel Coming soon
- Closures by method: OTP, portal or manager override Coming soon
A ticket's journey
From first email to verified closure
- RaisedCustomer emails support or uses the portal
- AssignedRight team and least-busy agent, SLA timer starts
- DispatchedEngineer gets the job, site and asset on the phone
- FixedNotes, photos and parts recorded on site
- VerifiedCustomer confirms with a one-time code
- ReportedSLA, history and satisfaction in your reports
Works with
Fits the tools you already use
How it works
Live in days, not months
Get your workspace
Your own address, like yourcompany.servaleo.com, ready with sensible defaults for SLAs, categories and email templates.
Bring your data
Import customers, sites, users and assets from Excel or CSV. Connect your support mailbox in one click.
Start resolving
Your team works tickets, engineers use their phones, and customers follow progress in their own portal.
Built in
The details that make service work
Customer portal
Customers raise and track tickets, approve requests and see their assets.
Assets & agent
Every device, warranty and history. The Servaleo agent keeps it up to date automatically. Coming soon
Knowledge base
Answers for customers and agents, suggested while a ticket is typed. Coming soon
Reports
SLA, workload and AMC reports, scheduled to your inbox.
Mobile ready
Engineers work from any phone browser, even on weak networks.
Help on every page
Each screen has its own help: quick steps, tips and answers. Coming soon
Secure by design
Each company's data kept separate, role-based access and a full audit log.
Made for India
INR pricing, GST invoices, IST business hours and Indian holidays.
Who it is for
One product, three kinds of teams
IT service providers
Run AMC contracts for many customers, each with its own portal, SLAs and reports.
In-house IT teams
Give employees one place to ask for help and keep every laptop, licence and request in order.
Facility & maintenance teams
Plan preventive maintenance and dispatch technicians for equipment beyond IT.
132 capabilities
One platform that grows with you
Start with the service desk and AMC today. Endpoint management, monitoring and AI arrive in the same product, with nothing extra to install.
Questions we hear often
Where is our data stored?
In India, on Microsoft Azure (Central India), with encrypted backups in a second Indian region.
Can our customers see each other's tickets?
No. Every company has its own workspace, and the database itself keeps each company's data separate.
Do we need to install anything?
No. Servaleo runs in the browser. The optional Servaleo agent can be installed on PCs to track assets and health automatically.
Can we try it first?
Yes. Start a 30-day free trial or book a demo and we will set it up with you.
See Servaleo on your own tickets
A 30-minute demo, set up around how your team works today.